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In many instances in the field of value-supporting processes (these also cover claims management) procedures and the data gained from them are neither standardized nor documented. The results are data that display different degrees of up-to-dateness and quality and are thus not analysable. We optimize the process of claims management through the use of IT-supported, web-based management systems. Digitization makes us able to model all details of our customers’ portfolios and thus to create a basis for more efficient processes. The system encompasses both operational and strategic components, thus allowing for more efficient workflows. Below are some examples: